Who to call? ASB, Police & Noise
I thought it would be useful to list who to call when it comes to ASB, policing and noise enforcement issues
To call the police
Call 999 (textphone 18000) if;
- A crime is happening right now.
- Someone (including you) is in immediate danger, or there is a risk of serious damage to property.
- A suspect for a serious crime is nearby.
- There is a traffic collision involving injury or danger to other road users
Call 101 for everything else (textphone 18001 101), sometimes best to make the call from a safe space
The reason why it is so important to call 999/101 is that the call details are recorded on a central database. This drives police resources, so if your street calls 101 once a week you get less attention then a street that calls 101 every hour of the day. The fact that Borough Commander Sue Williams knows there is an ASB problem in Tower Hamlets is because of these calls.
Another number it has been suggested to call instead of 101 is 020 7230 1212
This is a cost issue, 101 costs 15p per call and the money goes to the phone company not the police. If however you have a calling plan giving you free calls to 0207 number then you obviously avoid the 15p cost, so if you call 101 regularly and get free 0207 calls then it maybe worth saving the number 020 7230 1212
The problem with 999/101 is that although your local police teams can see the stats there does seem to be a problem with the communication to the local police of some of the exact detail. So if you want your local police teams to know specific details, call them as well, if it goes to voicemail then leave a message. Do not expect an immediate response, this is more for their information (they are organised by ward);
Island Gardens ward
Tel: 07881 615234
Canary Wharf ward
Tel: 020 8721 2850
Blackwall & Cubitt Town ward
Tel: 020 8721 2877
Tel: 0207 275 4644
Tel: 020 8721 2852
Tel: 020 8721 2806
Tower Hamlets Council also has various ways of reporting ASB in particular;
Tel: 020 7364 6162 but this is a day time number
They also have 30 Tower Hamlets Enforcement Officers (THEO) who do work at night and at weekends. They do not have the same arrest powers as the police but are a uniformed presence who can then call the police if required. They can be called on 0800 917 5918 from Thursday - Sunday, 8pm-4am. This is part-paid for by the housing associations so I do not know how well they respond to ASB calls elsewhere but THEO’s are supposed to cover the whole of the Borough. But even the Council recommend calling 101 first.
For noise enforcement call 020 7364 5007, they run an out-of-hours noise service operate Thursday to Sunday 8pm to 3.30am only.
Other emergency contacts are here
London city airport noise report
Report from meeting today with London City Airport (LCY) on aircraft noise issues.
If you live within the red 57 dB line (see picture below) you will be entitled to remedial works to make your home more sound proof from aircraft noise. The red line will be recalculated every year so may shift out or in depending on traffic & noise. There is more detail in the attached PDF leaflet here.
We talked about how the red line was calculated and it appears to have been properly put together but I personally think we need to do our own analysis to double check as I am not an expert. It is calculated on a 16 hour period in the summer when traffic is at its highest and aircraft noise is more of an issue when people want windows open. LCY are installing a noise monitoring station in East India Dock Basin park. One of 6 around the airport, they will report the aggregate noise levels annually but not individually.
The remedial works they will pay to install include;
• Extra window glazing
• Ventilators / Ducting so that air can get in even if windows are closed
You should email email@example.com or call 0203 203 2397 if you believe you live within the Red line area and have not yet had extra noise insulation in your home. You need to send your full address and it might help if you said what your status is i.e. home owner, tenant etc. LCY struggle to find the address of overseas property owners despite using the Land Registry documents. If you are a tenant, contact your property owner as this will benefit both you and the property owner.
The four towers of Electron, Proton, Neutron & Switch – the property management company have been working with LCY on how to do it. They decided after some testing not to install ducting but to focus on additional glazing. A letter is due to be issued soon.
Even Robin Hood Gardens is getting double glazing installed even though the building is due to be demolished in 2018. Community buildings like schools, nurseries and Trinity Buoy Wharf are also included in the scheme. The rules for how this all works are set in the S106 agreement between LCY and Newham Council.
But if you live elsewhere within the red line area contact LCY as not all properties have yet had insulation installed yet.
This does not apply to the new Ballymore Ontario tower as design was used to reduce noise impact.
We talked about new aircraft coming to replace the noisy RJ Bae 146 which is being phased out, they include,
Bombardier C series – Swiss Air – from Q1 2017
Sukhoi Superjet 100 – City Jet – from 2018?
LCY have also talked to Mitsubishi about their new Mitsubishi Regional Jet
These aircraft are all new designs, larger but quieter then the RJ. I suggested that when these new aircraft do landing tests at LCY that they tell us in advance so we can hear whether they are better or not.
If you have a residents meeting or something similar then LCY are happy to attend to answer any questions you may have. I plan to organise a Blackwall meeting in the next month about planning issues and will ask if they can attend.
We also discussed Heathrow noise and how we distinguish between LCY and Heathrow noise as sometimes LCY gets blamed for Heathrow noise and vice versa. How do to that is still unclear but I asked Heathrow Airport a similar question last week and am waiting for a response.
Crossrail – LCY are working on a better connection to the Crossrail ‘Queen Elizabeth’ line which means all major London airports will be better connected by train and more integrated.
Let me know if you have any questions and I can pass onto LCY.
Report from conference
This is a report from my attendance at the Conservative Party Conference in Birmingham this week. I mainly focussed on planning, infrastructure and transport fringe events as most relevant to my ward. I therefore missed all of the big speeches you will have seen in the press and TV but will post separately about the Amber Rudd comments.
Housing again was one of the main subjects of discussion, for example Gavin Barwell MP & Minister for Planning & London gave seventeen separate speeches at conference over three days and there were many other fringe meetings he could not make. By contrast there was only one defence fringe meeting.
Although he could not attend the Isle of Dogs Neighbourhood Planning Forum fringe event he has promised to visit the Isle of Dogs in the new year. Here is a link to the presentation we made at conference which included the video http://www.isleofdogsforum.org.uk/press-release.html. The fringe event was standing room only but I also mentioned how much development was happening in our area at other fringe events I attended. We are considering doing similar events at other party conferences next year but this year only had time & money to attend one.
At a national level there is a very strong interest in delivering more housing as in most parts of the UK we are not delivering enough new homes and where we are doing so there are issues over quality, affordability and / or infrastructure. But some people were not so keen, one Council leader said his planners job was to ensure that only excellent development proceeded, if not they would lose their jobs!
But the current government seems to be focussed on incremental changes to the planning system and have announced more money for infrastructure (more on this later). But at several fringe events we discussed the option of the government (national or local) going back into the business of house building as Conservative governments did in the 1950’s, Winston Churchill as Prime Minister built more social housing than any other PM. I am not sure Ministers are ready for that yet but there was a strong minority support for the idea in the meetings I attended including by Gary Porter, Chair of the Local Government Association (a Conservative Council leader).
Fringe events are smaller meetings held at conference by a wide range of organisations and are separate from the highly scripted formal speeches given in the main hall which you will have seen on television or reported in the press. They attract lots of people who are not party members, of 14,000 attendee’s at conference at least half are there for work reasons. For example at one early morning fringe event on infrastructure organised by the Institution of Civil Engineers of 30 plus people attending only four were politicians including 3 MP’s. The rest worked for organisations involved in infrastructure like Atkins, Pinsent Masons, Laing O’Rourke, KPMG, trade journals plus a Professor from Oxford University.
I also got invited to two housing related dinners, one organised by the CBI & L&Q, the other by a variety of housing associations. At both I raised issues relevant to us. I did not pay for the dinner as I would normally do as held in conference rooms not at a restaurant so am considering how to off-set the financial benefit of receiving a free dinner.