I thought it would be useful to list who to call when it comes to ASB, policing and noise enforcement issues
To call the police
Call 999 (textphone 18000) if;
- A crime is happening right now.
- Someone (including you) is in immediate danger, or there is a risk of serious damage to property.
- A suspect for a serious crime is nearby.
- There is a traffic collision involving injury or danger to other road users
Call 101 for everything else (textphone 18001 101), sometimes best to make the call from a safe space
The reason why it is so important to call 999/101 is that the call details are recorded on a central database. This drives police resources, so if your street calls 101 once a week you get less attention then a street that calls 101 every hour of the day. The fact that Borough Commander Sue Williams knows there is an ASB problem in Tower Hamlets is because of these calls.
Another number it has been suggested to call instead of 101 is 020 7230 1212
This is a cost issue, 101 costs 15p per call and the money goes to the phone company not the police. If however you have a calling plan giving you free calls to 0207 number then you obviously avoid the 15p cost, so if you call 101 regularly and get free 0207 calls then it maybe worth saving the number 020 7230 1212
The problem with 999/101 is that although your local police teams can see the stats there does seem to be a problem with the communication to the local police of some of the exact detail. So if you want your local police teams to know specific details, call them as well, if it goes to voicemail then leave a message. Do not expect an immediate response, this is more for their information (they are organised by ward);
Island Gardens ward
Tel: 07881 615234
Canary Wharf ward
Tel: 020 8721 2850
Blackwall & Cubitt Town ward
Tel: 020 8721 2877
Tel: 0207 275 4644
Tel: 020 8721 2852
Tel: 020 8721 2806
Tower Hamlets Council also has various ways of reporting ASB in particular;
Tel: 020 7364 6162 but this is a day time number
They also have 30 Tower Hamlets Enforcement Officers (THEO) who do work at night and at weekends. They do not have the same arrest powers as the police but are a uniformed presence who can then call the police if required. They can be called on 0800 917 5918 from Thursday - Sunday, 8pm-4am. This is part-paid for by the housing associations so I do not know how well they respond to ASB calls elsewhere but THEO’s are supposed to cover the whole of the Borough. But even the Council recommend calling 101 first.
For noise enforcement call 020 7364 5007, they run an out-of-hours noise service operate Thursday to Sunday 8pm to 3.30am only.
Other emergency contacts are here